Shipping

O Moon products can be shipped nationally and Internationally. If you have any queries, just drop me a line.

UK: Parcels are posted via Royal Mail Tracked at £5 per order and £1 extra per additonal item.

USA: UPS delivery is charged at £20 + £3 per item.

Mainland Europe: DHL Express is charged at £13 + £2 per item.

Other destinations: Please message for pricing.

For all orders shipped outside of the UK, the customer will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark the parcels ‘gift’ or ‘no commercial value’. As customs, duties and taxes vary widely from country to country, we advise you contact your local customs agency for details on estimated costs before you purchase.  We have no control over these amounts and will not be held liable.

Returns

I hope you love your O Moon purchase but understand that sometimes things just aren’t suitable for your requirements. If this is the case, please get in touch as soon as possible (within 7 days of receiving the order).

Returns of unworn, unwashed, re-sellable (ready to ship) items are accepted, either as an exchange, or for refund. We will not be responsible for return postage cost though. Please post using a secure method to avoid disappointment.

Once a custom order is placed, I cannot refund the order.

Please note returns of items made using bespoke fabrics cannot be accepted unfortunately.